Refund Policy
Last updated: 7/26/2026
Bloomcrate sells digital in-game items for Roblox games. Because our products are digital and delivered directly to your in-game account, please read this policy carefully before purchasing.
If we fail to deliver
If we are unable to deliver your order — for example, due to an item being unavailable — you are entitled to a full refund. Contact us and we will process it promptly.
Case-by-case situations
If something goes wrong with your order (such as a delivery issue on our end), reach out to us through our Discord or by email. We review these situations individually and will make it right where appropriate.
Incorrect username
We deliver to the Roblox username you provide at checkout. If you enter an incorrect username, we may not be able to recover or re-deliver the item. Please double-check your @username before paying.
Delivery times
Most orders are delivered within minutes. During busy periods, delivery may take up to 24 hours.
Contact
For any refund request or order issue, reach us on our Discord server or by email at bloomcratesupport@gmail.com.